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Rules for conducting online consultations for clients

Preparing for counselling:

  • Ensure a calm environment and make sure you have access to a computer or phone with a stable internet connection.

  • Prepare all necessary documents, tests, medical records and, if necessary, a list of medications.

  • If there are specific complaints, write them down in advance so that you can discuss them in detail with your doctor.

Privacy and Security:

  • Ensure that counselling takes place in a closed room to avoid unauthorised listeners and to ensure the confidentiality of the discussion.

  • Do not record the counselling session without the doctor's prior consent.

Communication and openness:

  • Start by presenting and confirming your condition.

  • Provide accurate information about your condition and answer all of the doctor's questions so that he or she can make a more accurate diagnosis.

  • If something is unclear, do not hesitate to ask questions and clarify to get a full understanding of the appointments and recommendations.

Adherence to Recommendations:

  • Carefully follow your doctor's orders and instructions for treatment, tests or additional procedures.

  • If you experience any side effects or if your condition worsens, contact your doctor immediately via the platform or other available means.

Feedback and further counselling:

  • At the end of your consultation, leave feedback on the doctor and service to help other patients and doctors improve the quality of care.

  • Schedule a follow-up appointment if your doctor recommends follow-up care or clarification of results.

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